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I rarely hear people say they enjoy conflict. In fact, I find most people go to great lengths to avoid it. But avoiding conflict rarely makes it go away, and the outcome can be worse than if it were addressed early. Conflict can be as simple as a misunderstanding or...

“The only competitive domain that remains is how fast we learn,” according to Peter Senge, author of The Fifth Discipline and professor at MIT. Given the importance of learning, how we view our abilities can impact how we approach learning. In her book Mindset,...

My summer reading has included Steve Jobs by Walter Isaacson and Brad Stone’s The Everything Store: Jeff Bezos and the Age of Amazon. I was surprised by how often the ideas of these two visionary businessmen were criticized by investors, their leadership team, and...

Many of us go through life putting one foot in front of the other without taking time to reflect on our path. Do we know where our path is taking us? Is it where we want to go? Would another path or destination be preferable? One of the benefits that a coach offers is...

Some of my clients find themselves in a catch-22. They don’t have enough people or the right people to get the job done, but they don’t have the time to recruit, interview, hire, on-board, and train the people who can get it done. In coaching sessions, they have many...

Have you ever made a recommendation to leadership that fell on deaf ears, but then a consultant, new employee or customer makes the recommendation and all of a sudden leadership thinks it’s the best idea since cupholders in cars? Leaders seem to believe people outside...

“What, you don’t trust me?" Becky asked her boss, Pat, when he told her he needed to get daily progress reports from her. “Sure . . . I trust you,” Pat replied after an awkward pause. “It’s . . . my boss. She’s a stickler for all this administrative stuff.” Becky...

When it comes to career highs and lows, many of us obsess about the troughs and skim over the crests. But if we take the long view — seeing these ups and downs as recurring patterns that are neither good nor bad — we can better manage our response and accept the...