Love and the Bottom Line

Love and the Bottom Line

A few years ago my colleague Lori Zukin and I presented a series of workshops titled “Love and the Bottom Line.” Our premise was that being kind and caring toward employees not only doesn’t cost a lot but actually increases profitability for organizations. We began by...
Decision-Making Flaws and Fixes

Decision-Making Flaws and Fixes

Many times I’ve observed leadership teams trying to decide where to focus support and funding among several projects and opportunities. Leaders typically advocate for their favorite projects, explaining the benefits and projected return on investment. Rarely will that...
Am I Invisible?

Am I Invisible?

When I was in graduate school, the professor asked our math class if anyone wanted to go sailing on Friday. There were only ten of us in the class, and none of the nine men raised their hands. But I, the only woman, raised my hand as high as I could get it. The...