by The Learning Advantage | Feb 6, 2023 | Juicy Nuggets Blog
Many years ago, the CEO of Scandinavian Airlines, Jan Carlzon, used the term “moments of truth” to describe the myriad interactions customers have with companies and the lasting impacts those moments can have. He explained that SAS customers don’t know the quality of...
by The Learning Advantage | Jan 14, 2023 | Juicy Nuggets Blog
Haven’t we all paved many roads to Hell with our good intentions? When I think of so many New Year’s resolutions disregarded and goal setting gone awry, I wonder how it’s possible to make any meaningful changes. In his book Atomic Habits, James Clear explains that the...
by The Learning Advantage | Dec 5, 2022 | Juicy Nuggets Blog
As if work isn’t stressful enough, imagine having a co-worker, direct report, or boss who views work like it’s the Hunger Games: a brutal, fight-to-the-death contest with only one winner who allows their own teammate to be sacrificed. Over the years I have seen...
by The Learning Advantage | Nov 12, 2022 | Juicy Nuggets Blog
In seeking “juicy” workplaces where my clients would excel, I realize that one size—or juiciness—doesn’t fit all. Some companies are known for their creativity and innovation, like Apple and Facebook. Others, like Google and Spotify, describe their workplaces as...
by The Learning Advantage | Oct 3, 2022 | Juicy Nuggets Blog
Whether you’re actively cultivating it or not, you have a personal brand. You and your work create an impression that colleagues and clients factor into how they interact with you. If you are unaware of how you are perceived, ask colleagues to describe your brand....
