Juicy Nuggets: excerpts from Sandra Mobley’s book of the same name and new articles in the spirit of finding passion in your career.
Got the Middle Management Blues?
In many organizations, being in middle management can be rewarding and fun. You are close to the business, have lots of contact with customers, and are leading a team of strong performers. You get to keep your hands in the work while also being responsible for setting...
Confidence Building Tools
In many conversations with my clients, it becomes clear that their confidence lags behind their competence. What good is being talented if you don’t believe in yourself? People who lack confidence can hinder their own career success by deferring to others, withholding...
Making Collaboration Work
Lots of organizations tout their collaborative work environments, but collaboration can mean different things to different groups. For some, employees occupying low cubicles or sitting in open bullpens promotes collaboration. For others, collaboration is achieved...
Dealing with Difficult People
You’ll find many different personality types in any organization. Most people are helpful, cordial, and easy to work with. But every now and then you’re sure to encounter a personality type that is hard to work with. Since you’re probably not going to change these...
Remote or Hybrid: Everything Old is New Again
Whether you love it, hate it, or just deal with it, remote work is here to stay. At Ladders, a career advice and job search service focused on positions that pay over $100,000, data researchers see an ongoing trend toward hybrid workplaces. According to their data, 25...
How to Make Your Boss Your Champion
You’ve probably heard the phrase “managing your boss,” which has always seemed a bit unfriendly to me, like you’re barely tolerating the relationship. Rather than managing your boss, imagine making your boss your champion. How great would it be if they acknowledged...
Moments of Truth Create Customer Satisfaction
Many years ago, the CEO of Scandinavian Airlines, Jan Carlzon, used the term “moments of truth” to describe the myriad interactions customers have with companies and the lasting impacts those moments can have. He explained that SAS customers don’t know the quality of...
Don’t Make Resolutions – Make New Habits
Haven’t we all paved many roads to Hell with our good intentions? When I think of so many New Year’s resolutions disregarded and goal setting gone awry, I wonder how it’s possible to make any meaningful changes. In his book Atomic Habits, James Clear explains that the...