Juicy Nuggets Articles and Latest News

Conflict can occur rapidly, sometimes without warning. You’re talking amicably with a coworker when they make a snarky comment and wham! You feel your skin flush and your chest tighten as your amygdala prepares you to fight, flee, freeze, or appease. Managing conflict...

The potential for conflict is a given in most human interactions. Rather than trying to resolve conflict in the moment when tempers flare and emotions run high, effective leaders adopt a proactive approach that encourages constructive conflict behaviors and minimizes...

This time of year people tend to think about changes they want to make. New Year’s resolutions often center on physical health, like exercising more or losing weight. An equally important area to focus on is mental and emotional health. Imagine a steady diet of junk...

If you’re not paying attention it’s easy to overlook telltale signs that you’re not engaged in your current job. Changes happen gradually, then one day you realize that your job isn’t fulfilling. Before the situation goes critical, look for these warning signs: When...

In studying gender differences in communication, bestselling author and Georgetown University linguistics professor Deborah Tannen found that men’s and women’s views on apologies are poles apart. Women seemingly say “I’m sorry” at the drop of a hat, while men are more...

All too often, employee development can feel like a search and destroy mission. Organizations train managers to identify, target and extinguish employees’ deficiencies.

A few years ago my colleague Lori Zukin and I presented a series of workshops titled “Love and the Bottom Line.” Our premise was that being kind and caring toward employees not only doesn’t cost a lot but actually increases profitability for organizations. We began by...