Recency Bias

Recency Bias

I was having coffee with a close friend when he shared two stories that stopped me in my tracks. One of his employees took two weeks off in November—arguably the busiest time of the year for their team. Another left for a vacation without checking with her managers or...
How to Reframe Your Thinking

How to Reframe Your Thinking

When clients find themselves stymied by a problem or they’re struggling to make a decision, I suggest they examine the situation through a different lens using frameworks to guide their thinking and to gain a new perspective. One framework I’ve found helpful in...