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An otherwise competent employee often complains about people in other departments who aren’t working hard enough, don’t come to the office enough, and take too much time off. He doesn’t realize that he also takes time off and can’t be working that hard if he has time...

Why do good people go along with bad decisions? In late 1959, Chevrolet introduced a car that Ralph Nadar would famously declare was “Unsafe at Any Speed,” as he titled his 1965 book. According to Nadar, the engineers who built the Corvair knew its rear-engine,...

In recent years, leaders have been challenged to do things differently to meet the needs of a diverse and multi-generational workforce that values flexibility and autonomy in positions where they can make a difference. Just as challenging, the pandemic expanded the...

It is mid-year performance management time and clients are working to ensure their staff know whether they are on track and where they need to bump up their efforts. Some employees, when receiving constructive feedback, are unwilling to accept what their manager has...

In most organizations, leaders must take into account the needs and preferences of multiple stakeholders, that is, the people or groups that have a direct interest in the decisions and operations that the leader is responsible for. For example, a leader in charge of a...

Whose Goal Is It Anyway? Have you ever had your heart set on something, but when you got it you wondered what you were thinking? When coaching someone, I ask about their goals. Sometimes they tell me what they think their goals should be, but they’re not really what...

A colleague and I were discussing how some people give you energy while others drain the life out of you. At work, these “energy vampires” come in several guises: Whiners and complainers grumble about what’s wrong but don’t offer any suggestions for change Needy...

The Finer Points of Feedback In working with leaders on improving the feedback they give to their managers, I focus on ways they can bolster their positive feedback and approaches to help them handle difficult situations. Most leaders are good at articulating what...